Enterprise environments and hands-on technical work.

Provided remote desktop, application, and technical support to satellite branches across TrueBlue’s family of temporary-labor brands. Troubleshot workstation, peripheral, connectivity, and business-application issues affecting branch CDM/ATM systems, branch infrastructure, and associate workstations.

• Managed incidents, tasks, service requests, escalations, and hardware assets using LabPro2000 and later iET.
• Worked within service-level expectations while supporting distributed branch users remotely.
• Identified an HTML scripting defect that misrouted users away from an internal SharePoint support page; more than 30 branches had been affected.

Provided advanced technical support in specialized research and development environments supporting complex engineering workflows. Imaged, staged, configured, deployed, and maintained specialty computing equipment used in demanding and extreme operating environments.

• Supported endpoint lifecycle work, standardized system builds, asset control, software troubleshooting, and escalation support.
• Served as backup to the onsite lead in addition to normally assigned duties.
• Imaged and staged more than 70 systems in 3.5 days while preserving configuration accuracy.

Provided advanced Tier 2 technical and application support to more than 400 global research and development laboratories for a major commercial transportation organization.

• Built, imaged, deployed, maintained, and troubleshot standard and high-performance computing systems used by engineering and laboratory teams.
• Diagnosed hardware, software, application, data-collection, cabling, peripheral, integration, and network-connectivity issues involving scientific instruments and collector PCs.
• Supported license-server administration and specialized engineering applications.
• Resolved a high-visibility connectivity issue involving a high-speed imaging camera and its data-collection system.

Delivered Tier 2 field, desktop, and site support for a major mutual insurance organization while managing incidents and assigned work in ServiceNow.

• Installed, configured, tested, supported, and decommissioned complete agency technology environments including PCs, printers, telephony, switches, wireless access points, and peripherals.
• Performed endpoint deployment, site and network installation, hardware replacement, software troubleshooting, and connectivity support across onsite and offsite locations.
• Maintained technical documentation, hardware-asset records, and product-lifecycle replacement controls while coordinating with distributed IT teams.

Maintained accurate, time-sensitive material flow supporting continuous production in a high-volume manufacturing environment.

• Coordinated across production teams and adapted to changing priorities.
• Followed standardized safety and operating procedures.
• Supported reliable material movement, organized work areas, and consistent handoffs across shifts and production functions.

Operate high-speed converting and packing equipment while maintaining safe, consistent production output and product quality in a computer-controlled manufacturing environment.

• Control and monitor production processes from computer terminals, make authorized adjustments, and respond to equipment or process conditions.
• Perform preventive maintenance and first-line troubleshooting of equipment faults and product defects to reduce downtime and restore stable operation.
• Maintain production records and data, follow SOPs, and coordinate during start-ups, line changes, troubleshooting events, and shift transitions.